Why do I need to verify my payment account?
PokerStars must verify that you are the owner of any withdrawal method you use to meet licensing requirements.
- Verification is required once per payment account
- Verified accounts do not need to be verified again
- Documents are stored securely and used only for verification
- If documents are not received within 7 days, your account may be restricted
When do I need to verify my payment account?
You will be asked to verify a payment account when:
- You request a withdrawal
- The payment method has not been verified before
Document requirements (H2)
What requirements must documents meet?
- Account and transaction details must be clear
- Online banking screenshots must show the URL
- Proof of IBAN must be stamped and signed by the bank
- Documents must not be blurred or cropped
- All four corners must be visible
- Photocopies are not accepted
Upload documents here:
contact.rationalwebservices.com/?subcategory=payment_method_verification&language=el&site=gr
Payment methods and required documents
Apple Pay
Which documents do I need to send for Apple Pay?
Provide proof showing the card used for transactions and deposits.
- Screenshot of the Apple Wallet showing the card(s) used
- OR photo of the front of the card(s)
For virtual cards:
- Show first 6 and last 4 digits (e.g. 444444******4444)
- Include name, issue date, and expiry date
Cards (Visa or Mastercard)
Which documents do I need to send for cards?
Provide proof showing cardholder name and masked card number.
- Credit card statement (last 3 months)
- OR scanned copy of the card (first 6 + last 4 digits visible)
For virtual cards:
- Bank statement showing the deposit transaction
Bank transfers (direct bank transfer / wire transfer)
Which documents do I need to send for direct bank transfer and wire transfer?
- Screenshot of online banking summary page (with URL)
- OR bank statement or proof of IBAN
What details must be visible for direct bank transfer and wire transfer?
- Issue date (within 3 months)
- IBAN matching your account
- BIC/SWIFT code
- Full account holder name
- Bank logo or identification
Proof of IBAN must be stamped and signed by the bank.
Third-party accounts are not allowed.
NETELLER
Which documents do I need to send for NETELLER?
- Screenshot of ‘Account Overview’ or ‘Settings’
- Must show name, email address, and URL
Skrill
Which documents do I need to send for Skrill?
- Screenshot of ‘Settings → Personal Details’
- Must show personal details and URL
PayPal
Which documents do I need to send for PayPal?
- Screenshot of the ‘Account’ screen
- Must show URL
- Include Merchant ID if available
MuchBetter
Which documents do I need to send for MuchBetter?
- Screenshot of ‘Profile → Personal Details’
- Must show name, date of birth, address, email, and phone number
If using a MuchBetter Mastercard:
- Provide card copy (first 6 + last 4 digits visible)
What happens next?
What happens if my document does not meet the requirements?
The document will be rejected if:
- It is blurred or cropped
- The URL is missing (for screenshots)
- The IBAN is not stamped and signed
- All four corners are not visible
- It is a photocopy
What happens after I send my documents?
The team will review your documents and contact you if needed.
You will be notified when your payment method is verified and withdrawals can proceed.