Withdrawals: Withdrawal Policy details

Withdrawal policy and payment methods

Why does the Cashier ask me to withdraw to a specific payment method?

The Cashier may require you to withdraw funds to a payment method you used previously.

This is due to our withdrawal policy. When possible, funds deposited from a specific payment method must be returned to that same method.

Why do I need to split my withdrawal across different payment methods?

You may need to split your withdrawal across multiple payment methods if you used more than one method to deposit funds.

The Cashier will show how your withdrawal will be processed based on your deposit history.

How does the withdrawal process work?

The system checks your deposit history for eligible payment methods within the last 12 months.

The withdrawal is then processed as follows:

• If no eligible deposits are found, you can withdraw using any available payment method in the Cashier.
• If eligible deposits are found, the system returns funds to the original payment method(s).
• Deposits are processed in order, starting with the oldest and ending with the most recent.
• If your withdrawal amount exceeds your total deposited amount, you can choose a payment method for the remaining funds.

What happens if I have an inactive payment method?

If you have an inactive payment method, contact Support.

We can remove unavailable payment methods from your account. Once removed, these methods cannot be used for deposits or withdrawals.

Where can I find more information about the withdrawal policy?

You can find more details in the Withdrawal Policy section of our website.