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Closing your account

Can I take a break without closing my account?

Yes. You can take a break by setting a self-exclusion period instead of closing your account.

How can I set a self-exclusion period?

You can set a self-exclusion period depending on how you access your account.

Desktop

Tools → Responsible Gaming → Exclude Me From Playing

Mobile

Account → Responsible Gaming Settings → Exclude Me From Playing

Website

Open the Self-Exclusion page.

Where can I find support for gambling-related concerns?

If you need support related to gambling, you can get additional support and resources.

Visit the Self-Exclusion page

How can I close my account?

To close your account, contact Support.

What happens once my account is closed?

When your account is closed, it stays closed.

If you want to return in the future, you can create a new account after 12 months from the date of closure.

What happens to my account balance after closure?

Any remaining real money balance is returned as part of the closure process.

Can I close my account while playing or registered in a tournament?

No. You cannot close your account while you are active in a real money poker game.

Leave the table and then contact Support to continue the closure process.

If you are registered for upcoming tournaments that have not started, you will be automatically unregistered.

What happens to my Home Games club if I close my account?

If you are a member, you will be removed from the club.

If you are the club manager, ownership can be transferred to another member.

Provide the usernames of 2–3 members in order of preference to nominate a new manager.

How can I contact Support?

You can contact Support using your platform:

Desktop

Help → Help → Contact Us

Mobile

Account → Help → Help Center → Contact Us

Website

Help → Contact Us

Closing your account